Introduction
Custom Application is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our custom applications and services.
Our Commitment: We collect only the information necessary to provide our services and are transparent about how we use it.
Information We Collect
Client Information
When you engage our services, we collect:
- Business name, address, and contact details
- Email addresses and phone numbers
- Billing information and payment details
- Domain and hosting configuration details
- Customization requirements and preferences
Application Usage Data
We automatically collect certain technical information:
- IP addresses and device information
- Browser type and version
- Operating system information
- Pages visited and time spent
- Application performance metrics
- Error logs and diagnostic data
Client Business Data
Your applications may contain business data such as:
- Customer information and contact details
- Order and transaction records
- Financial information and invoices
- Product and service details
- Business communications and notes
How We Use Your Information
| Information Type |
Purpose of Use |
Legal Basis |
| Client Contact Information |
Service delivery, support, billing |
Contractual necessity |
| Payment Information |
Payment processing, invoicing |
Contractual necessity |
| Technical Data |
Service improvement, security |
Legitimate interest |
| Client Business Data |
Application functionality, backup |
Client consent |
| Communication Records |
Support, service improvement |
Legitimate interest |
Data Protection & Security
Security Measures
We implement industry-standard security measures:
- SSL/TLS encryption for data transmission
- Regular security audits and updates
- Access controls and authentication systems
- Regular data backups and disaster recovery
- Employee training on data protection
Important: While we take reasonable precautions to protect your information, no internet transmission method is 100% secure. We cannot guarantee absolute security.
Data Sharing & Disclosure
We Do Not Sell Your Information
We never sell, rent, or trade your personal information to third parties.
Limited Sharing
We may share information only in these circumstances:
- Service Providers: Third-party services necessary for operations (hosting, payment processing)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfer: In connection with merger, acquisition, or sale of assets
- Protection of Rights: To protect our rights, property, or safety
Your Rights
Access and Correction
You have the right to:
- Access your personal information we hold
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to processing of your information
- Request data portability
Data Subject Requests
To exercise your rights, contact us at:
Cookies & Tracking
Essential Cookies
We use essential cookies for:
- Application functionality and security
- User authentication and session management
- Preference settings and customization
Analytics Cookies
We may use analytics to improve our services:
- Anonymous usage statistics
- Performance monitoring
- Error tracking and resolution
Data Retention
Retention Periods
- Client Information: Retained for duration of service relationship + 7 years
- Financial Records: Retained for 7 years as required by law
- Technical Logs: Retained for 90 days
- Client Business Data: Retained until client requests deletion or service termination
International Data Transfers
Your data may be processed and stored on servers located in South Africa. We ensure adequate protection for any international data transfers in accordance with applicable laws.
Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify clients of significant changes via email or prominent notice on our website.
Contact Information
Regulatory Compliance
We comply with applicable data protection laws including:
- Protection of Personal Information Act (POPIA) - South Africa
- General Data Protection Regulation (GDPR) - where applicable
- Consumer Protection Act